Shipping & Returns
Returns Policy: We are committed to make it as easy as possible for you, as we know one often needs to "try on a handmade cowboy boot." :)
Feel Free to order 2 or 3 boots and ship back the size or style you don't want!
You may return non worn items(ONLY) within 20 days of delivery for Store Credit or REFUND. We provide a return label in all domestic shipments to make for returns or exchanges as smooth and as easy as possible. There is no REFUND on sales items, only store credit.
If you should return, expect to receive your credit within 10 business days of giving your package to the return shipper, however, in many cases you will receive a credit more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2-5 business days).
If you need to return an item: 1. simply peel and stick the provided return label and ship back, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 2. Fill out the information below.
If you logged on as a guest please ship the item back with the provided label and send us an email to firstname.lastname@example.org letting us know why you are returning or exchanging so we can look out for the package in the mail. Also you can call us. We'll try to make the process as seamless as possible and for sure appreciate any feedback that can help us improve the spacecowboyboots.com shopping experience. 646 559 4779
We reserve the right to charge a 10% restocking fee on any merchandise bought in store or online and up to 15% on custom orders.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, such as ALL EXOTIC LEATHER CANNOT BE SHIPPED OUT OF THE USA.
International shipments taking longer than 10 days to arrive and have an additional 5 days upon arrival to return merchandise. Space Cowboy does NOT pay for return shipping on International items.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Because there are so many countries we ship too and changes in cost, we reserve the right make adjustments to cost of shipping overseas once we set up the label. If this is the case we will contact you prior to shipping.